When I first started my career in the mortgage industry back in 2002, the landscape looked completely different. There was no internet sourcing, no digital uploads—just massive ring-binders of lender criteria, fax machines, and long queues on the telephone waiting to speak with underwriters! I cut my teeth in the fast-paced, electric environment of the early 2000s high street before qualifying with my CeMAP in 2004. I saw the market at its absolute peak, navigated the historic shifts that followed, and watched the industry transform into the highly regulated, client-focused market we see today. In 2019, I took the leap to found Border Mortgage Services . My goal was simple: to take all those years of corporate insight and use them to give my clients truly, tailored advice. Today, I’m proud to say we’ve traded the old paper binders for cutting-edge technology and AI tools that help me work faster and smarter for you. But while the technology has changed completely, one thing rem...